HOW TO MAKE A CLAIM

Making a claim

If you need to make a claim, please login and submit the details via the Claim page in Your Account.

If you want to speak to us about a situation that may lead to a claim, please call us on 01305 839939 (Monday - Friday, 9am - 5pm, except bank holidays) or email claims@westminster.global with a brief description of the events.

When to contact us

It's crucial to inform us immediately if you suspect a possible claim, as prompt notification is a condition of your policy. Delaying can lead insurers to deny a claim, as it compromises their ability to manage the situation effectively.

Failing to notify them on time may breach your policy terms, giving them grounds to decline the claim. Engaging your insurers early allows their expert claims team to handle the situation, often preventing further escalation.

What to do

  • Submit the details at the earliest opportunity
  • Give complete and honest information

What not to do

  • Don't admit fault
  • Don't try to settle the claim yourself, without the insurer's consent to do so
  • Don't give details of your insurance, unless you have already been contractually obliged to do so

Information we will need

A brief description of what has happened, and the basis of the claim.

A sequence of events

  • The date of the 'event' about which the claim is being made
  • The date you were first aware that a claim may be made
  • Dates of any subsequent communication

Copies of any emails, details of any verbal communication

Every letter, demand, writ summons and legal process relating to the claim much be forwarded to us as soon as possible after receipt.

Knowing your responsibility

You bought insurance for peace of mind, ensuring protection when you need it most. To keep your insurance valid, it's important to follow your policy's guidelines. Therefore make sure you read and understand your policy wording, especially regarding keeping records, quickly informing us of possible claims, and cooperating during the claims process. Clear service contracts, written service descriptions, and detailed client records are key to supporting any claim.