Professional Indemnity, Public Liability & Medical Malpractice
All the essential protection you need...
Personal Accident
In the event you have an accident that causes a long term or permanent disability or death, that prevents you continuing your business.
Cyber Liability
Protection in case of a hack, misuse or breach of data, virus transmission, IP infringement and defamation.
Portable Equipment
Ideal for mobile workers, or when you have mobile equipment in transit or temporary storage.
Employer's Liability
Usually a legal requirement if you have employees, apprentices, or work experience students.
Workplace Contents
For your salon, office or home, this covers computers, furniture, equipment, goods and more..
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See all services covered
See and search through the full list of services you can get covered for, it’s growing every day!
See all sectors
See what other interesting sectors we work with.
Aesthetics, Hair & Beauty
Animal Work
Creatives
Cleaning & Organising
Counselling & Therapy
Coaches
Holistic Therapies
Management & Consultancy
Massage
Mental Wellbeing
Parent & Child
Physical Health & Fitness
Spiritual & Astrological
Teaching & Training
Tattoo & Piercing
Claims
Something gone wrong? Don't panic. Know what to do and not do if you get a claim, and how to submit your claim details.
FAQ
Our comprehensive FAQ section should answer all your questions but if not we're always here to help.
Complaints
We hope you won't need this information but if you do, learn how your complaint will be handled.
How it Works
Check us out before you purchase. See how our quote, policy issue, renewal and policy management will work.
Qualification Requirements
Knowledge, experience and qualifications are all vital, but understand why we don't ask you to send proof when insuring you.
Guide for Aesthetics, Hair & Beauty Businesses
Working in this field can be incredibly rewarding, as you bring joy and confidence to clients. However, the expanding array of treatments and services also means that the associated risks are higher than ever.
Contact Us
Speak directly with one of our team during working hours, or email if more convenient. We're here to help!
Policy Wording
Read the small print of our policy wording to understand your cover.
Knowledge Center
Learn all about the world of small business, insurance tips and helpful info about your industry
Customer Reviews
Hear what our customer have to say about their experience with Westminster
Insurance Checker
Not sure what insurance you need? Use the insurance checker to find out.
About Us
Learn about who we are and why we've dedicated ourselves to safeguarding the dreams and aspirations of entrepreneurs for over 20 years.
We pride ourselves in the high standard of service we offer our customers and are committed to ensuring there is never a need for complaint. However, should you feel that the service or product we offer has been less than satisfactory and wish to complain we value such feedback and will ensure your complaint is dealt with quickly and fairly.
The FCA Handbook definition of a complaint is any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a direct client about the provision of, or failure to provide, a financial service, which (1) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience and (2) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service.
Alternatively, if you do not want to make a complaint but you'd simply like to make a suggestion as to how we could improve our products, service or website we would appreciate your comments, which may be provided using the same contact details as above.
When contacting us regarding your complaint please provide the following information:
Please give us as much detail as possible. Where necessary please include the dates of your interactions with us and key events which are relevant to your complaint.
Just in case we need to speak to you further, please include some contact details and a preferred method of contact (e.g. phone or email).
We know that sometimes an apology and recognition that we have not done as well as we might is all that may be required. At other times it can be far more that's needed to put things right. Let us know how you think we could resolve the matter.
We are committed to treating our customers fairly, however, we realise that there may be times when things go wrong. If this happens, please contact Westminster Insurance in the first instance.
Phone us on 01305 839939
The easiest way to complain is simply to give us a call.
Email us at: complaints@westminster.global
In the event that you remain dissatisfied or do not receive a response from us within two weeks then you are entitled to refer your complaint to the complaints department at Lloyds:
Phone: 020 7327 5693
Email: complaints@lloyds.com
Following Lloyds consideration of your complaint, if you remain dissatisfied you may have the right to refer the matter to the Financial Ombudsmen Service (FOS) for an independent assessment:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk/
Making a complaint does not affect your right to take legal action.
We are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our obligations to you under this policy, you may be entitled to compensation from the scheme, depending on the type of insurance and the circumstances of the claim. Further information is available from the FSCS at www.fscs.org.uk
