Our business insurance policies are annual policies, designed to stay in place for the full year. While you have the option to pay in monthly instalments, this does not make it a monthly policy—it simply spreads the cost over time.
Cancelling within 14 days (Cooling-Off Period)
If you cancel within 14 days of receiving your policy documents or from the policy start date (whichever is later), you’ll receive a full refund, minus a £15 admin fee, as long as you haven’t made a claim. Your policy will be cancelled as if it never existed.
Cancelling after 14 days
If you cancel after the 14-day cooling-off period, and have paid for your policy in full, you’ll receive a pro-rata refund for the time you haven’t used, minus a £35 admin fee, as long as you haven’t made a claim.
If you pay in monthly instalments, the dates of your policy coverage will be adjusted to the period you have paid for. In this case, no refund is issued for cancellations.
No Refund If a Claim Has Been Made
If you have made a claim—even a partial one—no refund will be given.
If you need to cancel, please login to your account, and use the Cancel option at the bottom of the Policy section.